As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
🛍️ Ordering & Products
Only the good ones 😉 Muguz is all about speciality mugs across fun, quirky, stylish, and gift-worthy collections. If it makes coffee time better, it belongs here.
Yep! Most of our mugs are totally cool with both microwaves and dishwashers. Any mug that needs special TLC will say so on its product page.
We offer popular mug sizes like 11oz, 12oz, and 15oz—perfect for quick sips or serious caffeine commitments. Sizes are always listed on the product page.
Nope! Our mugs are printed using high-quality methods to keep colours bold and beautiful, sip after sip.
Planning an event? Corporate gifts? Mug hoarding? We’ve got you. Contact us at hello@muguz.co.za for bulk and corporate orders.
🎨 Customisation
Yes! Some of our mugs can be personalised just for you. If customisation is available, you’ll see the option right on the product page.
We love a good idea 💡 Reach out via email to hello@maguz.com, and let’s see what magic we can make happen.
🚚 Shipping & Delivery
Muguz ships to states within the USA only. If your state shows up at checkout, you’re in luck! Please refer to our Shipping Policy
Delivery times depend on where you are and what you order. We’ll show you an estimated delivery date at checkout—no guesswork required.
Shipping costs are calculated at checkout based on your location and order size.
Of course! Once your mug is on the move, we’ll send you a tracking link so you can follow its journey.
🔁 Returns & Refunds
Changed your mind? No worries. Unused mugs in their original packaging can be returned within our return window.
That’s not cool—and we’ll fix it fast. Send us an email with photos to hello@muguz.com, and we’ll sort out a replacement or refund.
Personalised mugs are made just for you, so they can only be returned if there’s a fault or error.
💳 Payments & Security
We accept major credit/debit cards and other secure payment options available at checkout.
Absolutely. Our checkout is encrypted and secure—your details stay your details.
📦 Orders & Account
If your order hasn’t started processing yet, we’ll do our best to help. Contact us ASAP and we’ll see what we can do.
No—guest checkout is available, but creating an account lets you track orders faster and save details for future purchases.
📞 Support & Contact
You can reach us via our contact form or via email at hello@muguz.com—we’d love to hear from you.
We aim to respond within 1–2 business days (often sooner, because we’re nice like that).
🎁 Promotions & Gift Options
Some mugs do! Check the product page to see if gift options are available.
Oh yes 😎 Sign up for our newsletter or follow us on social to stay in the loop.